It is essential that you agree to the T/C before proceeding, read carefully.

PICK UPS + RETURNS:

We suggest booking in your dress 1-2 days prior to ensure it arrive in prompt timing. 

Before your hire you can either pick postage or pick up. With this there will be a delivery fee which includes the return parcel and all that you need to return the item by 12pm the following day of your hire.

For your drop off back to us, you can proceed with shipping to deliver it back to us or can drop it back in store with the Hillcroft Dress Hire postage Letter Box outside the venue. Furthermore, if delivery is returned late a $15 charge will occur out of the bond once returned. 

Your bond will be returned throughout the next 24 hours of your hire with us, once we see that the item has no damage and the bond can be carefully returned. 

DAMAGES:

Before your hire begins, we require a $50 security deposit to ensure safety for us and you with damages that may occur. However if the garment is ruined including large rips or stains or if the item is lost and the dress cannot be repaired; you will have to pay a replacement fee, which will cost you the 120% retail price of what the garment costs to replace it, this also includes try on appointments. 

If the garment goes "missing" and the customer refuses to pay the replacement fee (120% of retail value) and further action will be taken. 

CLEANING:

Please do not try to clean the garment yourself as we provide dry cleaning for each dress that needs it. If any damages occur please let us know immediately so we can arrange repairs immediately for our next hire. 

REFUNDS:

We do not offer refunds from 2 weeks prior to your booking but we offer store credit to be used. So if you need to cancel make sure it is before the 2 weeks prior.